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|Call You BackGlossary
Health care terms can sometimes be confusing. At Florida Blue, we want you to be informed and empowered to make smart health care decisions. That’s why we’ve compiled a list of common terms and their generic definitions.
These terms may differ from the actual terms in the contract that you will receive after applying for coverage with us. Please refer to the Definition or Glossary section of the contract you enroll in for the complete definition applicable to your coverage.
If you need more information, please don't hesitate to contact us at 1-877-465-1125.
A
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Accidental Death Benefit
A provision that pays a benefit in the event of an accidental death.
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Additional 365 Days in Hospital
Refers to the 365 days spent in a hospital facility after the 150th day of a continuous stay.
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Admission
Overnight, or inpatient, admittance to an acute care general hospital, skilled nursing facility, birth center or mental health facility.
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Admitting Privileges
The right – or privilege – granted to a physician to admit patients to a particular hospital.
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Adult Wellness
Covered services for an adult (age 17 or older) that include annual physicals or gynecological exams and related wellness services. Adult wellness does not include routine vision and hearing examinations.
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Agent
A salesperson licensed to sell insurance. This person may present different insurance products offered by multiple insurance companies.
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Ambulatory Surgical Center
A licensed facility (pursuant to Chapter 395 of the Florida Statutes or a similar applicable law of another state) that primarily provides elective outpatient (one day) surgical care.
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At Home Recovery
Short-term at home assistance with living activities (bathing, personal hygiene, dressing and more) if you are recovering from an illness, injury or surgery.
B
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Basic Dental Care
Refers to X-rays (panoramic film, intraoral/complete series), sealants, restorations, tooth extraction or removal of impacted tooth.
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Benefit
The health care services that are covered by your health insurance plan. Depending on your plan, benefits can include physician visits, hospital stays, prescription drug coverage, and more.
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Blood in Hospital or Skilled Nursing Facility
Includes transfusion of blood or blood components at a hospital or skilled nursing facility.
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Brand Name Drug
A prescription drug that is marketed under a patent name by the manufacturer who developed the drug. When the patent runs out, sometimes generic versions are sold and marketed by other manufacturers. Generic drugs are generally less expensive. Many insurance plans offer different coverage for brand name and generic prescription drugs.
C
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Calendar Year
January 1st and end December 31st in any given year.
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Calendar Year Deductible
The amount you must pay annually (January 1 to December 31) for covered health care services before insurance begins to pay for covered services.
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Calendar Year Maximum
The maximum amount paid by an insurance company for covered services during a calendar year. Also known as Out-of-Pocket Maximum.
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Catastrophic Illness
Very serious health problems that can be life threatening or cause life long disability. Without appropriate insurance, such conditions could be extremely costly and cause financial hardship.
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Certificate of Creditable Coverage
Proof of prior insurance that is sometimes required when you change your insurance carrier. It proves uninterrupted coverage. Without a Certificate of Creditable Coverage, you might have a waiting period or may not be covered for a pre-existing condition. For Medical Eligible products, you may be assessed a late enrollment penalty without a Certificate of Creditable Coverage
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Certificate of Insurance
Refers to the actual printed contract that outlines your specific insurance policy and all the benefits and coverage provisions, including what is, and what is not, covered as well as dollar limits.
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Choice of Doctor or Hospital
The doctor or hospital you choose to visit.
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Claim
A request to the insurance company to pay for services by a health care provider.
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Closed Formulary Medication Guide
A formulary list that categorizes covered prescription medications based on two cost tiers: Tier 1 includes lower-cost generic medications and Tier 2 includes more expensive brand name medications. Most generic medications are covered, so even if your medication is not listed in the closed formulary, it may still be covered unless specifically excluded in your benefits. However, brand name medications not listed in the closed formulary will not be covered and you will be responsible for the entire cost of the medication.
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COBRA
Federal law that allows you to continue your group health insurance coverage from your employer (20 or more employees) for up to 18 months, 29 months if disabled, after your group coverage ends due to death, divorce, or termination of eligibility in certain situations. Please refer to your benefit booklet for more details.
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Coinsurance
The percentage you pay for covered services. Also referred to as cost sharing, it’s part of the total cost of medical or hospital services you receive. If your plan has a deductible, you pay your coinsurance for covered services once the deductible is met.
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Copay
The fixed dollar amount you pay your health care provider or pharmacy at the time covered services are rendered by that health care provider or at the time you purchase a covered prescription drug.Copayments vary from plan to plan and are sometimes different depending on the services or supplies you receive.
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Coverage
Refers to the dollar amount of an insurance policy.
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Covered Brand Name Drug
A prescription drug included on BCBSF’s Formulary (list of covered drugs) that is marketed under a patent name by the manufacturer who developed the drug. When the patent runs out, sometimes generic versions are sold and marketed by other manufacturers. Generic drugs are generally less expensive. Many insurance plans offer different coverage for brand name and generic prescription drugs.
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Covered Generic Drug
A prescription drug included on BCBSF’s Formulary (list of covered drugs) that has the same active ingredients found in brand name prescription drugs. After the patent on a brand name drug has expired, other manufacturers may duplicate the drug and sell it as a generic equivalent. Generic prescription drugs are approved by the Federal Drug Administration and usually cost less than the brand name drug.
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Covered Preferred Brand Name Drugs
A category of brand name prescription drugs included on BCBSF’s Formulary (list of covered drugs) that are less expensive than non-preferred brand name drugs.
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Covered Specialty Drugs
High-cost prescription drugs (often self-injected) included on BCBSF’s Formulary (list of covered drugs) required to treat complex or rare medical conditions.
D
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Deductible
The amount you must pay for covered health care expenses before insurance begins to pay. Typically, insurance plans have annual deductibles that can be different for different benefits, like maternity or prescription drug coverage.
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Dental Benefits
The dental care services that are covered by your health insurance plan.
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Dependent
Refers to a spouse, domestic partner if applicable, or eligible child (by birth, adoption or legal guardianship) of the contract holder.
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Doctor Office Visit
Refers to a visit to a licensed physician’s office.
E
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Effective Date
Refers to the date your insurance coverage actually begins. You are not covered until the effective date.
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Emergency Room
The department of a hospital responsible for providing immediate medical or surgical care.
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Endorsement
An endorsement is an amendment made to your Certificate of Insurance that can either add or exclude coverage for certain benefits. This may also be referred to as a rider.
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Exclusions
Medical items or services that are not covered by your insurance policy.
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Explanation of Benefits (EOB)
A written explanation of benefits regarding a claim. Referred to as an EOB, this is not a bill, but a description of the portion of the claim the insurance company will pay for covered services and what you are responsible to pay.
F
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Face Amount
For Critical Illness product refers to the amount of coverage purchased.
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First 60 Days in Hospital
Refers to the days numbered 1 through 60 of a continuous stay in a hospital facility.
G
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Generic Drug
A prescription drug that has the same active ingredients found in brand name prescription drugs. After the patent on a brand name drug has expired, other manufacturers may duplicate the drug and sell it as a generic equivalent. Generic prescription drugs are approved by the Federal Drug Administration and usually cost less than the brand name drug.
H
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Health Maintenance Organization (HMO)
An alternative health care financing and/or delivery organization that either provides directly, or through arrangements made with other persons or entities, comprehensive health care coverage and benefits or services, or both, in exchange for a prepaid per capita or prepaid aggregate fixed sum.
While some HMOs are similar, not all HMOs operate or are organized in the same way. For example, an HMO can be organized and operate as a staff model, a group model, an IPA model or a network model. -
Health Options, Inc. (HOI)
A Florida-based Corporation (and any successor corporation) operating as a Health Maintenance Organization (HMO) under applicable provisions of federal and/or state law and an HMO subsidiary of Blue Cross and Blue Shield of Florida, Inc.
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Health Savings Account (HSA) Compatible
A Health Savings Account is an investment or retirement account from which you can withdraw money tax-free to pay for qualified medical expenses. Our BlueOptions HSA-compatible plans are designed to work with these innovative financial accounts— by offering major medical coverage with lower premiums achieved through cost-sharing and higher deductibles. -
Hospital and ER Physician Services
Refers to the services performed by a licensed physician at a hospital or emergency room department of a hospital.
I
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In-Network
Health care providers – including physicians and facilities – who contract with your insurance company and agree to provide covered medical care at predetermined costs. You typically pay less money when you visit in-network providers.
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Indemnity
A type of insurance plan that reimburses the patient with a lump sum payment or for expenses incurred.
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Independent Clinical Lab
A laboratory, properly licensed pursuant to Chapter 483 of the Florida Statutes, or a similar applicable law of another state, which is not part of a hospital or physician facility, that performs procedures such as urinalysis, blood chemistry tests, blood cell counts, Pap tests, HIV tests and more, to help diagnose and/or treat medical conditions.
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Individual Health Insurance
Health insurance coverage that is not group coverage. If you are self employed or your employer does not offer group health insurance, you can purchase individual and family insurance from a private insurance company.
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Individual or Family Calendar Year Deductible for Dental Benefits
The amount you must pay annually (January 1st to December 31st) for covered dental services before insurance begins to pay for covered dental services. A dental deductible is separate from a plan’s individual or family calendar year deductible for covered health care services.
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Inpatient
You receive inpatient care when you are admitted to a facility overnight as a bed patient and charged room and board for medically necessary care or treatment by a licensed physician.
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Inpatient Facility Copayment
The fixed dollar amount you pay a hospital, psychiatric facility or substance abuse facility (as applicable) for each overnight (inpatient) admission.
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Inpatient Hospital Facility Services
Refers to the medical services you receive during an overnight stay at a hospital facility. It includes diagnostic services like X-rays, ultrasounds and CAT scans, and more.
L
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Lifetime Maximum Benefit
The maximum amount a health plan will pay for covered services during a member’s lifetime.
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Limitations
Refers to the limit on the amount of benefits your insurance will pay on particular covered expenses. Limitations will be defined in your Certificate of Insurance.
M
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Mail Order Drug
A program that allows you to purchase prescription drugs by mail and have them shipped directly to your home. Generally medications available via mail order are for chronic conditions requiring extended use. You can often receive up to a 90-day supply with a doctor's written order.
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Major Dental Care
Refers to root canals, all periodontal services (scaling and root planning, full mouth debridement, etc.), dentures (complete and partial), crowns and bridges.
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Maternity
Refers to the optional coverage for prenatal care and delivery of a newborn.
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Medicare Disability
The Medicare coverage for people aged 18 to 64 who collect or qualify for Social Security Disability Income. Disabled individuals are unable to work for at least a year because of a qualifying physical or mental impairment or are expected to die from an impairment.
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Medication Guide
A list of Preferred Generic Prescription Drugs, Preferred Brand Name Prescription Drugs and Non-Preferred Prescription Drugs covered under the prescription drug benefit of your health plan.
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Mental Health Services
Refers to the care or treatment of emotional or behavioral conditions by a licensed physician or mental health professional.
N
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Non-preferred Brand Name Drugs
A category of brand name prescription drugs that typically cost more to purchase. Often a drug in this category has a generic drug equivalent or there is a similar brand name drug available in a different category.
O
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Out of Pocket Maximum
Refers to the maximum amount of money you will pay for health care during a benefit period. This often includes your deductibles, copayments and coinsurance.
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Out-of-Network
Refers to health care providers that are not contracted with an insurance company. Some health plans allow you to obtain covered medical care from providers outside of the network, but you will likely pay more out-of-pocket.
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Outpatient
Medical care or treatment received in a physician's office or other outpatient facility (does not include overnight hospital stay).
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Outpatient Facility Copayment
The fixed dollar amount you pay a facility, which includes hospitals, psychiatric facilities or substance abuse facilities (as applicable), for each outpatient admission.
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Outpatient Hospital Facility Services
Refers to the medical care or treatment received in a hospital or facility during a one day (not overnight) procedure or visit. It includes diagnostic services like X-rays, ultrasounds and CAT scans.
P
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Pharmacy Deductible
The amount you must pay annually (January 1st to December 31st) for covered pharmacy benefits before insurance begins to pay for covered prescriptions. A pharmacy deductible is separate from a plan’s individual or family calendar year deductible for covered health care services.
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Physician
Any person licensed as a doctor, such as Doctor of Medicine (M.D.), Doctor of Osteopathy (D.O.), Doctor of Podiatry (D.P.M.), Doctor of Chiropractic (D.C.), Doctor of Dental Surgery or Dental Medicine (D.D.S. or D.M.D.), or Doctor of Optometry (O.D.). Please refer to your Certificate of Insurance for a complete list of providers.
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Physician Services
Refers to the services and treatment provided by a licensed physician, whether at a doctor’s office, hospital or other medical facility.
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Plan Type
Refers to the kind of plan.
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Pre-existing Condition
A condition that is determined to exist prior to your insurance effective date. It’s often a limitation in your coverage, meaning you may not be covered for medical care related to this condition. In some cases, the pre-existing limitation can be lessened or waived if you can prove uninterrupted insurance coverage by providing a Certificate of Credible Coverage.
BCBSF generally defines a pre-existing condition as one that manifests itself in such a manner to cause an ordinarily prudent person to seek medical advice, diagnosis, care or treatment or for which medical advice, diagnosis, care or treatment was recommended or received during the 24-month period immediately preceding your effective date of coverage under the contract. For specific information regarding pre-existing condition and how a condition is determined to be pre-existing, please refer to your Certificate of Insurance or discuss with your agent. -
Preferred Brand Name Drugs
A category of brand name prescription drugs that are less expensive than non-preferred brand name drugs.
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Preferred Provider Organization (PPO)
PPO stands for Preferred Provider Organization. This type of health insurance plan provides comprehensive medical coverage to members and gives them the flexibility to see any health care provider they choose, whether in the “preferred” network or not. There is no requirement for a member to select a primary care physician (PCP) and out-of-pocket costs are the lowest when seeking care from providers in the “preferred” network. Though PPOs provide coverage for out-of-network services, members generally pay more in out-of-pocket costs.
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Premium
Your premium is the regularly scheduled amount of money you must pay to keep your insurance in effect. You might pay it monthly, quarterly or annually.
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Prescription Drugs
Any medicinal substance, remedy, vaccine, biological product, Drug, pharmaceutical or chemical compound which can only be dispensed pursuant to a Prescription and/or which is required by state law to bear the following statement or similar statement on the label: "Caution: Federal law prohibits dispensing without a Prescription".
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Preventive Dental Care
Refers to oral exams, bitewing X-rays, cleanings, and child fluoride treatment.
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Preventive Medical Care
Medical care that focuses on preventing health problems from occurring and diagnosing health conditions early for greater chances of recovery. Care can include vaccines, routine health screenings and more.
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Primary Care Physician (PCP)
A physician, you choose to monitor your overall health care needs. This physician makes sure you get the care you need to stay healthy, and often refers you to specialist physicians if you require specialized care.
Q
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Qualified Medical Expenses (QMEs)
QMEs are medical expenses that qualify for tax-free withdrawals from a Health Savings Account (HSA). HSA funds can pay for any "qualified medical expense", even if the expense is not covered by your health plan. For example, most health plans do not cover the cost of over-the-counter medicines, but you can use HSA funds to purchase them, as long as they are on the IRS-approved list.
QMEs are any IRS-approved items such as:
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Doctor's office visits
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Dental services
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Eye exams, eyeglasses, contact lenses and solution, and laser surgery
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Hearing aids
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Orthodontia, dental cleanings, and fillings
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Prescription drugs and some over-the-counter medications
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Physical therapy, speech therapy, and chiropractic expenses
For a more complete list of qualified medical expenses, see IRS publication 502.
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R
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Recurrent Benefit
For Critical Illness product, an additional benefit payout for the recurrence or reoccurrence of an illness. There are two aspects to the Recurrent Benefit, one for a different critical illness (recurrence) and reoccurrence for a second time.
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Referral
A written “OK” usually given by your Primary Care Physician to see a specialist or to receive special services.
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Rider
A rider is an amendment made to your Certificate of Insurance or policy that adds or excludes coverage for certain benefits. A rider can also be used to exclude individuals from the policy.
S
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Skilled Nursing Facility
A facility that offers 24-hour medical and custodial care. Some offer specialized care for specific conditions. Your stay at a skilled nursing facility can be temporary or long-term.
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Specialty Drugs
High-cost prescription drugs (often self-injected) required to treat complex or rare medical conditions.
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Subscriber
An individual who consistently meets all applicable eligibility requirements and who is actually enrolled under the contract other than as a dependent. This can also be referred to as contract holder or member.
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Substance Dependency
A condition where a person's alcohol or drug use injures his or her health; interferes with his or her social or economic functioning; or causes the individual to lose self-control.
T
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Term
Refers to the time period that coverage is in effect.
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Tobacco Usage
Refers to any usage of tobacco (cigarettes, cigars, pipes, snuff or chewing tobacco) in the past 12 months. For Critical Illness product, this refers to any usage of tobacco in the past 36 months.
U
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Urgent Care Centers
An urgent care center offers medical services by physicians, nurses and X-ray technicians in a non-hospital emergency room location. Usually appointments are not necessary and patients can be seen on a walk-in basis. Urgent care centers are primarily for injuries and illnesses that require immediate care but not serious enough for an emergency room visit.
W
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Waiver of Premium
A provision that continues life insurance coverage without premium payments if the insured becomes totally disabled.
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Well Child Care
Preventative care provided to a healthy child or newborn not related to illness, injury or chronic condition. Well child care includes immunizations and annual check-ups for physical, mental and behavioral growth and development.
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What is EPO/PPO?
PPO/EPO stands for Preferred Provider Organization/Exclusive Provider Organization. This type of health plan provides comprehensive medical coverage to members by providing the key components of both a PPO and EPO. As a PPO, members have the flexibility to see any health care provider they choose for most services, whether in the “preferred” network or not. There is no requirement for members to select a primary care physician (PCP) to help manage care and out-of-pocket costs are the lowest when seeking care from in-network providers. Though PPOs provide coverage for out-of-network services, members generally pay more in out-of-pocket costs. Also, certain covered services apply EPO benefits, meaning members must use the designated EPO provider for that service in order to receive benefits. Services subject to EPO benefits are only covered when rendered by EPO providers except in the case of an emergency.

